Shipping policy

At CL Candles & More, we work hard to get your order to you as quickly as possible. Please review our shipping details below.

Processing Time

• All orders are handmade and processed within 3–7 business days (not including weekends or holidays).
• During peak seasons, processing may take a little longer, but we’ll always keep you updated.

Shipping Rates & Delivery

• Shipping rates are calculated at checkout based on your location and order size.
• We currently ship within the United States.
• Standard delivery times are 3–7 business days after your order has been shipped.
• Please note: delivery times are estimates and may vary due to carrier delays, weather, or holidays.

Order Tracking

• Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package.

Shipping Issues

• We are not responsible for lost, stolen, or delayed packages once they are with the carrier.
• If your package is marked “delivered” but you did not receive it, please contact the carrier directly.
• If your order arrives damaged, contact us within 7 days with photos so we can make it right.

Local Pickup 

•  Local customers may choose free pickup at checkout. We’ll contact you by email when your order is ready.

Questions?

If you have any questions about your order or shipping, please contact us at:

cassieziel2018@gmail.com